Portland Group’s vision is to make our clients successful by increasing their efficiency and profitability through sustainable supply chain and procurement improvement. Our clients include many leading regional and global organisations across the full spectrum of industries. Portland Group has offices in Sydney, Melbourne, Brisbane, Perth, Auckland and Shanghai and operates across Australia, New Zealand and Asia.

Portland Procurement Services is currently assisting one of our clients in resourcing and managing their Shared Services group. As part of this engagement we have put together a team under our management at the client’s site and are looking for Help and Order Desk staff in Sydney to join the team.

 

·   Resolve enquiries received from external and internal clients.

·   Maintain a high level of internal customer satisfaction by providing a first class help desk function

·   Raise Requisitions and process goods receipts in Ariba on behalf of client staff with no computer access

·   Meet Service Level Agreement and targets with Business Units

·   Maintain and populate the Sharepoint system to support Business Unit needs

·   Use Ariba for the processing and reviewing of receipts, requisitions & catalogue searches

·   Adhere to the client’s procurement policies and procedures to support all aspects of each Business Unit’s requisition needs

 

·   At least 2 years experience in a customer service or call centre role

·   Exceptional Customer Service skills plus a high level of written and verbal communication

   skills

·   Experience in electronic procurement systems such as Ariba, SAP, AS400 or Oracle

·   Good problem solving skills

·   Demonstrated understanding of ethics and probity in procurement

·   The ability to manage conflicting requirements and strong time management skills

·   A background in Accounts Payable would be an advantage

 Good computer skills

Remuneration will be consistent with the candidate’s level of experience